Frequently asked questions
Orders and Shipping FAQs
Where do you ship to in the US?
GFG Greek Tasteboxes currently ship within 50 miles of our Midtown Manhattan location at 469 7th Avenue 10018, including NY, NJ and CT. We will update as more locations become available.
GFG fresh catering Platters can be picked up from our Manhattan store in 2 hours or delivered within the standard delivery range.
For special orders or any questions please contact us
Do your products ship to me directly from Greece?
Our listed Greek pantry products are imported from Greece, already in the US and ship to your door within 2 business days.
Our Freshly Prepared range is prepared in our New York restaurant, using only the best premium quality imported Greek ingredients and locally sourced fresh produce. It is carefully handled and packaged to reach you in the best condition and ready to serve!
What are your shipping rates?
We currently offer a convenient flat shipping rate of $10 on orders within our shipping zone in NY, NJ and CT. Please check your zip code using the validator at the bottom of the screen, to ensure we deliver to your exact location.
We also offer free pick-up on select products from our location at 469 7th Avenue, New York 10018, NY
Please note additional shipping charges may apply in case of
- special orders
- orders outside our shipping zone
- orders exceeding standard package shipping weight or size limits. In case your order exceeds limits you will be notified by email and/or SMS.
Do you offer same day shipping?
We ship within 2 days at a flat rate of only $10. In case you require same day shipping please make sure you mention it in your order note and/or drop us an email quoting your order number. Additional charges may apply.
Do I need to create an account to shop here?
While it isn't necessary to create an account to shop at the GFG e-shop, we advise that you do so, for your convenience. Signing up for an account is free. It will help avoid needing to re-enter details every time you make a purchase and also help ensure a smooth ordering process.
I am already a VIP customer at GFG, do i need to create an account to shop products?
A VIP account at Greek From Greece is separate from the e-shop so yes, you will need to sign on here separately if you wish to set up an account.
Why haven't I received an email order notification?
If you haven't added us to your email contacts, emails from GFG may filter into your spam folder.
Please check your inbox and spam folder for an email from email@example.com and make sure you add us to your list of contacts.
What is your refunds & returns policy?
In case you are dissatisfied with your purchase due to damaged packaging or other issues with your order, you may request a refund within 30 days of purchase and return the products in their original packaging to
Greek From Greece, 469 7th Avenue, New York 10018, NY
Please refer to our full Refunds & Returns Policy here.
Who do I contact in case of issues with my order/payment?
Your satisfaction is our priority. In case of any issue with your order or payment processing you can contact our support team at firstname.lastname@example.org and we will get back to you within 1 working day.
Shop & Products FAQs
Are your Greek products authentic?
All of our Greek products are 100% authentic. With our experience in gastronomy, we know exactly where to go to source quality products and ingredients. The products we select are ones we have tried and tested ourselves, handpicked and sourced from some of Greece's best producers.
Are your products organic?
We spare no expense to ensure only the highest quality ingredients and Greek products reach both, our restaurant guests and shop customers in the US. This includes some organic Greek products.
Our organic selection of Kalamata olives & Extra Virgin Olive Oils is guaranteed natural, sustainably produced and of exceptional quality. We also stock organic Greek feta natural Greek honey, Greek cheeses and a range of appetizers and gourmet treats freshly prepared in-store by our experienced Greek chef with highest quality ingredients.
Each item in our e-shop is carefully selected, handled and prepared for you to ensure you get the best of Greece delivered to your door, every time.
Do you have a physical store?
GFG e-shop is an exclusively online store.
However, the company also operates a chain or restaurants in the US and the e-shop is currently managed as part of our New York Manhattan store.
Visit our homepage to find out more about GFG and our locations
Do you offer catering services?
The GFG e-shop offers exquisite Freshly Prepared sweet and savory delicacies, Greek Tasteboxes and imported Greek products available to ship in 2 days in NY, NJ and CT. This provides you with everything you need to plan and create your own Greek meze, party or event!
In New York we offer convenient freshly prepared catering platters, ready in 2 hours!
For larger events we offer a bespoke catering menu options as part of our restaurant services. You can find out more about our catering services in New York here.